Terms & Conditions

CardHouse CY is the trading name of N.A. THE CARD HOUSE LTD.

Address and returns address: Nafpliou 10, 3025 Limassol, Cyprus

Email: info@cardhousecy.com

Telephone: +357 94014060

CardHouse CY sells genuine, factory-sealed sports trading-card products. We make every reasonable effort to describe and display them accurately.

Trading-card products contain randomly inserted cards. We do not guarantee any particular player, autograph, memorabilia card, parallel, numbered card or monetary value unless the manufacturer expressly guarantees it. Statements such as “on average” remain subject to manufacturer collation.

These Terms currently cover sealed products only. Live breaks, single cards and other future services will be governed by separate terms where applicable.

All website prices are shown in euros and include VAT where applicable. Delivery charges, if any, are displayed before payment. Payment must be completed using one of the methods available at checkout.

We may correct genuine pricing, description or stock errors. If an error affects an order, we will offer the choice of proceeding on the corrected terms or receiving a full refund. An automated acknowledgement does not guarantee stock; if we cannot fulfil an order, we will cancel it and refund all amounts paid.

We currently deliver only within the Republic of Cyprus to locations supported by our delivery providers. Methods, charges and estimated times appear at checkout. We will deliver within the period agreed and in accordance with applicable law.

Customers must provide accurate delivery information. Where legally permitted, we may charge additional costs caused by an incorrect address, refused parcel or failure to collect. If a courier damages or loses an order in transit, contact us immediately and we will handle the claim directly with the courier. CardHouse CY remains responsible to the customer until the order is received, as required by law.

Collection customers must wait for confirmation that the order is ready. Collection is from Nafpliou 10, 3025 Limassol at the agreed time. Proof of order and identification may be requested.

To request cancellation before dispatch or collection, email info@cardhousecy.com immediately with your order number. If the order has already been dispatched or collected, the return conditions below apply.

For online purchases, you may request a return within 14 calendar days after receiving or collecting your order. Email info@cardhousecy.com with your order number before returning anything.

For a change-of-mind return, the product must remain unopened, unused and undamaged, with all factory seals, shrink-wrap, labels and original packaging fully intact. If the factory seal or shrink-wrap has been removed or damaged, no refund will be issued.

Return products securely to CardHouse CY, Nafpliou 10, 3025 Limassol, Cyprus. The customer pays the direct return cost unless the product is faulty, damaged or incorrect. Approved refunds will be made to the original payment method after the returned product is received and inspected.

This does not affect rights concerning faulty, damaged, incorrect or misdescribed goods.

Inspect the parcel promptly. If it arrives damaged, faulty or incorrect, contact info@cardhousecy.com as soon as possible with the order number and photographs of the packaging, shipping label and product. Do not open a product that appears damaged or incorrect before contacting us.

Where goods do not conform to the contract, we will provide the remedy required by law, which may include replacement, price reduction or refund.

Minor manufacturer misprints, printing imperfections or cosmetic variations do not qualify for a refund. The condition, selection and value of cards inside a correctly supplied sealed box are determined by the manufacturer and random collation.

Customers must keep account details secure and provide accurate information. The website must not be used unlawfully, fraudulently or to interfere with its operation. We may suspend an account or refuse an order where fraud, misuse or unlawful activity is reasonably suspected.

The CardHouse CY name, logo and original content may not be used without permission. Third-party product names, images and trademarks belong to their owners and do not imply affiliation or endorsement unless stated.

Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.

To the extent permitted by law, CardHouse CY is not responsible for indirect or unforeseeable losses, loss of resale value, random box contents or trading-card market performance. We do not exclude liability that cannot legally be excluded.

These Terms are governed by Cyprus law without removing mandatory consumer protection. Send complaints to info@cardhousecy.com.

We may update these Terms by publishing a revised version on the website. Changes will not reduce rights already attached to an order placed before the updated Terms took effect.